What is External Form Submissions?
What is External Form Submissions?
External Form Submissions allows individuals without Baldwin credentials to securely submit safety events or concerns directly to your Baldwin portal. This ensures that valuable input from passengers, vendors, contractors, or other external parties can be captured without compromising system security.
Once submitted, your organization’s leadership can review these reports and determine whether additional internal reports or follow-up actions are necessary.
External stakeholder reporting is a key element of interface management, a concept promoted by ICAO to enhance collaboration and risk identification across organizational boundaries. This approach is also reflected in the FAA part 5 Safety Management System requirements.
__________________________________________________________________________________________________________________
Sharing the External Form Submissions URL
All users assigned the Safety Manager admin role can copy the unique URL found under External Form Submissions.
This link provides direct access to the external form and can be shared in a variety of ways, including:
- Company websites
- Email communications
- Marketing materials
- Embedded in a QR code
__________________________________________________________________________________________________________________
Submission Notifications
When a new External Form is submitted, all users assigned the Safety Manager admin role are automatically notified via email. This ensures that the appropriate personnel are informed promptly and can take any necessary follow-up actions.
__________________________________________________________________________________________________________________
Viewing External Report Submissions
Form Owners can access all submitted reports on the External Form Submissions page.
__________________________________________________________________________________________________________________
Feature Availability
If you do not see the External Form Submissions feature in your portal, please contact Baldwin Support to have it activated.
Note: This feature is available only for Advanced software users and is not included in the LITE version.
Related Articles
Automatically close form submissions
What is the Auto-Close Feature? The auto-close feature allows form submissions to be closed automatically based on specific criteria, making it easier to manage areas like the Form Dashboard. Who Can Adjust Auto-Close Settings? Form Owners can ...My Submissions
What is it? An area that displays all your personal drafts, assigned form submissions, and any publicly posted submissions. Who can view it? Any user who has access to the portal can view My Submissions. My Submissions filtering options To reduce ...Anonymous Submissions
When you submit a form anonymously, it becomes a truly anonymous form. The Baldwin system has no way to determine who submitted the form. What happens? Submitter's name is removed from the top of the submission. No one in your organization can see or ...Form Dashboard
What is the Form Dashboard? The Form Dashboard offers situational awareness for Form Owners, enabling them to track the progress of submissions they manage throughout the form life cycle. Who Can View the Form Dashboard? Form Owners Can access the ...Form Management page
What is it? The Form Management page allows Form Owners to view and manage configurations and content on their organization's forms. Who can access the Form Management page Any user who is a Form Owner Form Management page is located in the Form ...